immense comfort discovered in an executive room with kind staff who made us feel at home

Impressive facilities and attentive staff.

Fantastic indoor spa with rejuvenating treatments.

The parking costs were quite high despite the discount.

The outdoor pool area was beautifully maintained.

Room service took way too long, which was frustrating.

Consider requesting a room with a dedicated air conditioning control for more comfortable stays. Some rooms have centralized systems.

we went to a concert at cardiff castle n the reception staff were so friendly n helpful. the breakfast had great choices n our superior room was super lovely. the pool was a nice touch too, perfect for relaxing after the concert. overall, it was an amazin stay n we felt really pampered!

Proximity to popular attractions, Comfortable and spacious junior suites, Scenic views from certain rooms

Noise disturbances from nightlife!!! Heating issues in rooms are a bother, especially when you expect a comfortable stay!!!

Breakfast options were fantastic, truly the best we’ve had during our travels. Room was noisy due to nearby clubs.

Great spa facilities and friendly atmosphere

I really enjoyed my stay, especially the spa facilities which were top-notch and perfect for relaxation. The staff's warm service made me feel welcomed throughout my time there, contributing significantly to the positive experience. the room decor felt slightly dated, and I wished there were USB charging points available. it was a memorable trip.

Had an awesome time with friends! We loved the gym and the nearby theater for some local entertainment. The location was perfect for exploring the area, and we appreciated the 20% off parking. The room was spacious and super comfy, a great chill spot after our adventures.

This place suits me perfectly, offering free wi-fi, a fitness centre, and a relaxing indoor swimming pool. The staff once helped care for my elderly parents, making me feel truly valued. Highly recommend for a city trip!

I enjoyed the lovely lobby with its warm decor and accessibility, making it easy for seniors to navigate and find comfort throughout my stay. The staff were attentive and provided excellent service, enhancing my experience.

More comfortable seating in the dining area.

Friendly staff were a highlight, especially at reception, where they lent an umbrella to guests. The room was comfortable, featuring great air conditioning and a well-placed TV. the dining staff were inconsistent. while some were helpful, one in particular made us feel uncomfortable. Noise from other guests and plumbing disrupted sleep at night.

The room featured a well-maintained spa area, including a steam room and jacuzzi, which were quite relaxing after a long day. The overall central position made it easy to explore the area, with popular attractions just a short walk away.

Upon arrival, we encountered significant noise disturbances from the ongoing events downstairs, which made it nearly impossible to relax in our first-floor room. Despite the room transfer at midnight to a higher floor for better sound isolation, we ended up in a disabled access room with a view of a brick wall and no heating, alongside a few other disappointing features such as a stained shower chair. we experienced issues with breakfast quality, wherein the food was cold and unappetizing, which is far below what you'd expect for the price we paid.

I stayed for one night and found the Executive Room spacious and comfortable. The air conditioning responded quickly, and the blackout curtains worked well. Breakfast offered plenty of fresh options. Staff were professional and friendly. Convenient parking was available across the street.

We had an very nice stay, enjoying the luxurious pool, a good evening at the spa, and relaxing on the beautiful terrace after a long day. The huge sofa in our executive suite was perfect for unwinding.